FAQ'S - HOW TO SPA
Please ensure you book your desired appointment time in advance to avoid disappointment. A credit card number is required when making a booking to hold and secure appointment times. Bookings made within our 48 hour cancellation period, full payment is required at time of booking. Our cancellation policy allows you to reschedule your booking or be refunded up to 48 hours prior.
If you are using a Botanica Day Spa gift voucher towards a treatment, please ensure you provide gift voucher number at time of booking to hold and secure appointment time. For bookings of four people or more, a 50% deposit is required at time of booking.
CANCELLATION & NO-SHOW
A minimum of 48 hours’ notice in advance of your appointment time is required to cancel and/or reschedule. If 48 hours’ notice is not provided, 50% of the treatment cost will apply. Failure to show for treatment will result in full charges of appointment time. Bookings using a Botanica Day Spa gift voucher, if cancellation occurs within 48 hours of your appointment it will result in forfeiture of voucher.
Cancellations or changes made within 48 hours will be charged the full amount of the booking (no refunds).
Botanica Day Spa accepts EFTPOS, cash and all major credit cards. Prices are subject to alteration without notice.
Online bookings are available Monday to Friday only. For Saturday availability, please kindly contact our friendly spa reservations team to discuss your preferred appointment date and time. In order to hold and secure appointment times, 100% payment is required at time of booking for all online bookings.
Gift voucher redemption is not available through online bookings.
Please ensure you arrive 15 minutes prior to your appointment time to complete a routine consultation with your therapist and to enjoy our beautiful relaxation suite. Late arrivals will result in a shortened treatment and payment for the full treatment will still apply.
Thorough consultations are conducted at the beginning of treatments to determine your specific needs and to allow our therapists to customise your treatment experience.
Please advise reception upon making a booking of any allergies, ailments or disabilities, especially if you have high blood pressure or are pregnant, as services may not be appropriate for you at this time.
We recommend that you avoid bringing children under the age of 16 years old to the spa. Young guests, 16-18 years old are welcome to enjoy a selection of treatments under the supervision of a parental or guardian.
You are required to arrive fresh for your appointment. Disposable underwear and slippers are available. Please leave at home all jewellery and other personal items of value, as Botanica Day Spa Pty Ltd cannot be held responsible for lost or misplaced personal items.
We respectfully ask that your mobile phones are turned off so that the tranquillity of Botanica may be preserved. Smoking is not permitted. Your cooperation in providing a quiet environment is greatly appreciated.