FAQ - Gift Vouchers
TERMS AND CONDITIONS
Gift vouchers are valid for 12 months only from the date of purchase and are non-refundable or transferable.
Gift vouchers are redeemable once unless otherwise stated by Botanica Day Spa Pty Ltd.
Gift voucher redemption is not available on Sunday’s or Public Holiday’s.
SHIPPING METHODS & COSTS
For all hard copy gift voucher purchases, a $10 postage fee applies.
Gift vouchers purchased on a Saturday will be processed and shipped on the following business day via Australia Post.
Gift vouchers purchased Monday to Friday will be shipped within 2 to 3 business days of the order, although we endeavour to ship most within 1 to 2 days. Please allow up to 7 days for you delivery to arrive. If you still have not received your purchase after 7 days, please notify us at firstname.lastname@example.org.
eVoucher purchases will be delivered within 24 hours of the order, although we endeavour to deliver most almost immediately after purchase.
All gift voucher purchases both hard copy and eVouchers in spa and online are final. Botanica Day Spa does not offer refunds on gift voucher purchases for change of mind.