gift voucher faq's

terms and conditions

Gift vouchers are valid for 12 months only from the date of purchase and are non-refundable or transferable.

Gift vouchers are redeemable once unless otherwise stated by Botanica Day Spa Pty Ltd.

Gift vouchers cannot be used towards retail sales or any other promotional offer unless otherwise stated by Botanica Day Spa Pty Ltd.

Gift voucher redemption is not available on Sunday's or public holidays.

shipping methods & costs

For all hard copy gift voucher purchases, a $10 shipping fee will be added upon checkout.

Gift vouchers purchased on a Saturday will be processed and shipped on the Monday via Australia Post Express as the spa is not open on Sundays.

Gift vouchers purchased between Monday to Friday will be shipped within 2 to 3 business days of the order, although we endeavor to ship most within 1 to 2 days. Please allow up to 7 days for you delivery to arrive. If you still have not received your purchase after 7 days, please notify us at support@botanicadayspa.com.au.

E-voucher purchases will be delivered within 24 hours of the order, although we endeavour to deliver most almost immediately after purchase.

All gift voucher purchases (hard copy & e-vouchers) online and in store are final. Botanica Day Spa does not offer refunds on gift voucher purchases.