Gift Voucher
Faqs
Gift vouchers are valid for 3 years from the date of purchase and are non-refundable or transferable. Gift vouchers cannot be redeemed for another gift voucher, towards seasonal special offers or any other promotional offer at Botanica Wellness Spa and Clinic. Gift Vouchers cannot be redeemed on Public Holidays.
Spa appointments are reserved especially for you. We understand you may need to change your booking. A minimum of 48 hours’ notice in advance of your appointment time is required to cancel or reschedule your appointment time. If cancellation or reschedule request is made within the 48 hours a 50% cancellation fee is deducted from the total amount paid. No-shows will incur a 100% cancellation fee.
Yes. Please speak to our Guest Services team directly to place your skincare product order when redeeming a Botanica gift voucher as this is not available online.
No. Botanica gift vouchers cannot be used towards seasonal special offers or any other promotional offer including our Botanica Insider Loyalty Membership rates.
Botanica gift vouchers are sent via Australia Post Express (delivery estimated between 1-2 business days). A $15 express post shipping fee applies for all hard copy gift voucher purchases online and over the phone. Shipping fee is automatically applied online at checkout. We are unable to guarantee delivery times, so we recommend that you allow plenty of time when placing your order for your voucher to arrive. Alternatively you can shop our eGift Vouchers online and enjoy instant download after purchase.
No. Botanica gift vouchers are non-refundable or transferable and are not redeemable for cash.