how to spa - SPA ETIQUETTE

appointments

Please ensure you book your desired appointment time in advance to avoid disappointment. A credit card number is required when making a booking to hold and secure appointment times. If you are using a Botanica Day Spa gift voucher towards a treatment, please ensure you provide gift voucher number at time of booking to hold and secure appointment time. For bookings of four people or more, a 50% non-refundable deposit is required at time of booking.

cancellation & no-show

A minimum of 48 hours’ notice in advance of your appointment time is required to cancel and/or re-schedule. If 48 hours’ notice is not provided, 50% of the treatment cost will apply. Failure to show for treatment will result in full charges of appointment time. Bookings using a Botanica Day Spa gift voucher, if cancellation occurs within 48 hours of your appointment it will result in forfeiture of voucher.

payments

Botanica Day Spa accept eftpos, cash and all major credit cards. Prices are subject to alteration without notice. Prices displayed are Tuesday-Friday / Saturday-Sunday.

online booking

Online bookings are available Tuesday to Friday only. For weekend available appointment times please contact our spa reservations team directly to discuss. In order to hold and secure appointment times, a 50% deposit is required at time of booking for all online bookings. A minimum of 48 hours’ notice in advance of your appointment time is required to cancel and/or re-schedule. If 48 hours’ notice is not provided or failure to show on the day, 50% deposit paid at time of booking is non refundable.

Arrival

Please ensure you arrive 15 minutes prior to your appointment time to complete a routine consultation with your therapist and to enjoy some of Botanica's herbal tea blends. Late arrivals will result in a shortened treatment and payment for the full treatment will still apply.

health considerations

Please advise reception upon making a booking of any allergies, ailments or disabilities, especially if you have high blood pressure or are pregnant, as services may not be appropriate for you at this time.

minimum age

Parental or guardian permission is required for teens under 18 years of age. Please keep in mind we cannot cater for children in any way under the age of 16 years old.

attire

You are required to arrive fresh for your appointment. Disposable underwear and slippers are available. Please leave at home all jewellery and other personal items of value, as Botanica Day Spa Pty Ltd cannot be held responsible for lost or misplaced personal items.

spa environment

We respectfully ask that your mobile phones are turned off so that the tranquillity of Botanica may be preserved. Smoking is not permitted. Your cooperation in providing a quiet environment is greatly appreciated.

Gift Voucher Terms & Conditions

> Gift vouchers are valid for 12 months only from the date of purchase and are non-refundable or transferable.

> Gift voucher redemption is not available on Sunday's.

> Gift vouchers are redeemable once.

> Gift vouchers cannot be used towards retail sales or any other promotional offer unless otherwise stated by Botanica Day Spa Pty Ltd.