Online Store Shipping & Returns

Complimentary express post shipping on all skincare orders Australia wide. International Shipping not available.

Purchased items will be shipped within 1 to 4 days of order on Tuesday’s and Friday’s. Please allow up to 7 business days for your delivery to arrive. If you still have not received your purchase after 7 days, please notify us at

Botanica Day Spa Pty Ltd is not responsible for any lost, stolen or damaged shipments. All domestic shipments are sent with a tracking number and the buyer assumes all responsibilities of lost items. To track your order please contact us at

Botanica Day Spa Pty Ltd is an exclusive stockist of the ELEMIS range of products.  Our online store ( provides access to purchasing your selected ELEMIS products and should that product not be available in our online store range, please contact the spa directly on to explore whether the product has been discontinued or has been renamed by ELEMIS. Please note some ELEMIS products are not approved in Australia due to specific ingredients, therefore some items are not available to purchase via our online store ( or in spa.


Please note all purchases in spa and online ( are final.

Please select carefully and thoroughly read all product descriptions and details before placing your order with Botanica Day Spa Pty Ltd as Botanica Day Spa Pty Ltd does not offer store credits, exchanges or refunds on product purchases in spa and on online ( 


Botanica Day Spa Pty Ltd does not offer refunds or exchanges on any in spa and online ( purchases unless the product is faulty. Please refer to 'Faulty Item' if the product appears to be damaged or faulty upon arrival.

Refunds in the case of a faulty item will be credited to the original form of payment, that being the purchaser’s credit card. Refunds will be credited within 48 hours once the return order has been inspected and approved by Botanica Day Spa Pty Ltd. Please allow up to 5 business days for the refund to appear on your credit card or in your PayPal account. 

Botanica Day Spa Pty Ltd does not under any circumstances offer refunds or exchanges on ELEMIS products purchased with any other company other than Botanica Day Spa Pty Ltd.


Items are defined as faulty if a manufacturing fault occurs within the first 14 days from purchasing.

In the case of a faulty item please contact with proof of purchase to enable Botanica Day Spa Pty Ltd to contact ELEMIS to repair or replace the item. If the item cannot be repaired or replaced, you will be issued with a full refund.