online store - SHIPPING METHODS & COSTS

Complimentary express post shipping on all product orders Australia wide. International shipping not available.

Purchased items will be shipped within 7 business days of the order, although we endeavor to ship most within 3 to 4 days. Please allow up to 2 weeks for you delivery to arrive. If you still have not received your purchase after 3 weeks, please notify us at support@botanicadayspa.com.au.

Botanica Day Spa Pty Ltd is not responsible for any lost, stolen or damaged shipments. All domestic shipments are sent with a tracking number and the buyer assumes all responsibilities of lost items. To track your order please contact us at support@botanicadayspa.com.au.

Botanica Day Spa Pty Ltd is an exclusive stockist of the ELEMIS UK range of products.  Our online store (www.botanicadayspa.com.au/shop) provides access to purchasing your selected ELEMIS products and should that product not be available in our online store range, please contact the spa directly on enquiries@botanicadayspa.com.au to explore whether the product has been discontinued or has been renamed by ELEMIS UK. Please note some ELEMIS UK products are not approved in Australia due to specific ingredients, therefore some items are not available to purchase via our online store (www.botanicadayspa.com.au/shop) or in spa.

RETURNS

Please not all purchases online (www.botanicadayspa.com.au) and in store are final.

Please select carefully and thoroughly read all product descriptions and details before placing your order with Botanica Day Spa Pty Ltd as Botanica Day Spa Pty Ltd does not offer store credits, exchanges or refunds on product purchases online (www.botanicadayspa.com.au) and in store. 

REFUNDS & EXCHANGES

Botanica Day Spa Pty Ltd does not offer refunds or exchanges on any online (www.botanicadayspa.com.au) or in store purchases unless the product is faulty. Please refer to 'Faulty Item' if the product appears to be damaged or faulty upon arrival.

Refunds in the case of a faulty item will be credited to the original form of payment, that being the purchaser’s credit card. Refunds will be credited within 48 hours once the return order has been inspected and approved by Botanica Day Spa Pty Ltd. Please allow up to 5 business days for the refund to appear on your credit card or in your PayPal account. 

Botanica Day Spa Pty Ltd does not under any circumstances offer refunds or exchanges on ELEMIS products purchased with any other company other than Botanica Day Spa Pty Ltd.

FAULTY ITEM

Items are defined as faulty if a manufacturing fault occurs within the first 7 days from purchasing.

In the case of a faulty item please contact support@botanicadayspa.com.au with proof of purchase to enable Botanica Day Spa Pty Ltd to contact ELEMIS UK to repair or replace the item. If the item cannot be repaired or replaced, you will be issued with a full refund.